Dear fellow content creators,
Happy new year!
Some of you will know that we are moving the existing HUIT site to a new platform, the Open Scholar suite which was developed by IQSS and HUIT. This will take place on January 15.
In preparation for the migration I am asking if you would please send any planned content changes to me rather than making them yourselves as usual, so that I can track and replicate them in the new site as it is developed. Please create Requests for your changes in ServiceNow Incident Management under Major Websites > HUIT Public Website and assign them to me.
Once the site is launched, in conjunction with Harvard Web Publishing I will be publicizing the Open Scholar training which runs frequently in-house so that we can again have distributed ownership of our public-facing content. Open Scholar is a Drupal distribution and your existing knowledge and skills will be of value going forward. However we have radically simplified many of the things you may have found frustrating in the past, and I hope that the end result will be more fun to use.
You can see the work in progress at http://hwpi.harvard.edu/huit/ and we would be grateful for feedback if you have any. You can again create Requests in ServiceNow, or email them to the dev team (who are CC’d on this email).
Thank you
Simon
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Simon Pride
IT Service Manager - Service Catalog
Harvard University Information Technology
Support Services | IT Service Management
M 617 945 6935
P 617 496 3980
1033 Massachusetts Ave, 453D
Cambridge, MA 02138
www.harvard.edu/huit
Only of direct relevance to Incident Management process participants and Major Incident Commanders; tonight our colleagues in AWS will push a small change set from stage to production that will do a couple of useful things to the Service Status dashboard:
1. Suppress display of empty fields in the Dashboard updates. Previously if there was no text for less-common fields the blank field would appear, which looked bad. Now the field will not appear.
2. There is additional helper text under most fields, drawn from the dashboard user guide, to assist with the scope of each field.
If you notice any errors please make a ServiceNow ticket for service HUIT Public Web Site and assign it to me for triage.
thanks
Simon
--
Simon Pride
IT Service Management Analyst
Harvard University Information Technology
Support Services | IT Service Management
M 617 945 6935
P 617 496 3980
1 Oxford Street, Room 209
Cambridge, MA 02138
www.harvard.edu/huit
Dear all,
Our site got attacked last month via several webforms. The attacker tried to do a SQL Injection attack using various form fields.
In order to defend ourselves against this in future, we have implemented Mollom's CAPTCHA protection for all existing webforms. If you are standing up a new form [1] please let me know so I can protect it.
You may not see the CAPTCHA yourself. There are many ways that you can cause Mollom to trust you, including having a Harvard network address, or having previously authenticated yourself as a human to Mollom. So don't panic if you don't see it on existing forms.
Thanks
Simon
[1] strategically, our future intent is to have ServiceNow be the platform for Service Request intake and logging.
--
Simon Pride
IT Service Management Analyst
Harvard University Information Technology
Support Services | IT Service Management
M 617 945 6935
P 617 496 3980
1 Oxford Street, Room 209
Cambridge, MA 02138
www.harvard.edu/huit
